It is my pleasure and with great sincerity, to say what a wonderful crew you have at Gibraltar.
I have not had to work directly with your staff on daily ins/outs of our system but I am VERY aware of the wonderful help that Ashleigh and Dustin have been to Elizabeth and Jessica (as well as others I'm sure). It is such a relief to me, as an Administrator, to know (without a doubt) that our systems are secured, being monitored and at any given time of trouble, "fixed". Thank you for taking our numerous support calls, offering help and support on "our" computer knowledge level. One of the more impressive times was when our systems were down and we received a call from you making us aware. It was prior to the start of the work day. Your team contacted Charter and had the process rolling before any of us arrived at work. WOW!!!!!!! That's incredible!!!!
A team is only as good as it's leader. We have had the pleasure to meet directly with you, Tom, on a couple of occasions. You have such pride in your company. This shows in the way you speak so highly of your team, giving them the credit they so deserve. You aren't afraid to say, "I'm not sure but I can ask...", showing your trusted dependence on them. I hope they are aware of how fortunate they are to have a leader that is willing to be in the trenches with them and give them the praise they deserve.
I am grateful for our partnership and look forward to working together long term.